Privacy policy

Last updated: [DATE]

1. Who we are

[COMPANY LEGAL NAME], trading as Buzzlines (“we”, “us”), is the data controller for information collected through this website. Registered address: [ADDRESS]. Company number: [COMPANY NUMBER]. ICO registration number: [ICO NUMBER]. Contact us about privacy at [EMAIL].

2. What we collect

• Details you give us: name, business name, phone number, email and the service you’re interested in.
• Messages you send us on WhatsApp, SMS, website chat or email.
• Basic website data such as device type, pages visited and approximate location, collected through cookies where you’ve agreed.

3. How we use it

• To reply to your enquiry and give you a quote (legitimate interests, or steps before a contract).
• To set up and run the services you buy from us (contract).
• To send you marketing, only where you’ve agreed or the law allows it. You can opt out any time.
• To meet our legal and accounting obligations (legal obligation).

4. Our clients’ customer data

When we send messages for a client, the client is the data controller for their contact lists and we act as their data processor. We only use that data on the client’s instructions and under a data processing agreement.

5. Who we share it with

We use trusted suppliers to deliver our services, including our messaging software provider, Meta (for WhatsApp messages), SMS delivery networks, and our hosting, email and accounting providers. They may only use your data to provide services to us. We never sell your data.

6. International transfers

Some suppliers process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.

7. How long we keep it

Enquiries: [PERIOD, e.g. 12 months] if you don’t become a client. Client records: for the length of our contract plus [PERIOD] for legal and accounting reasons.

8. Your rights

You can ask to access, correct or delete your data, restrict or object to how we use it, or move it to another provider. To do any of this, email [EMAIL]. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

9. Cookies

We use essential cookies to make the site work and, with your consent, analytics cookies to understand how it’s used. You can change your choice at any time.

10. Changes

We may update this policy. The latest version will always be on this page.